Michael Reid: What's up server nation? My name is Michael Reid, the podcast server. You are listening to Process Server Daily. On this podcast we interview the top legal support professionals and get the tips, tools and tactics that they use to get the job done and build a successful company. I'm a big fan of storytelling and I'm excited about today's guest.
Michael Reid: Before we get started, let's give a big shout out to my new sponsor ServeManager. We have a special gift for all of my listeners at the end of today's episode.
Michael Reid: Okay, server nation, our guest today is a licensed private detective and process server. He was the owner/operator of Windy City Process and has been serving papers for over 17 years. He holds integrity and professionalism as key values in his industry, and he is here to rock the mic.
Michael Reid: Bob Rush, welcome to the show.
Bob Rush: Mighty Mike, thanks for having me on.
Michael Reid: Hey, man, this is super awesome. We're also joined by Alyssa from Instinctive Investigations.
Michael Reid: How are you doing, Alissa?
Alyssa: Good, how are you?
Michael Reid: I'm good. She's here. This is her second episode as the cohost of Process Server Daily, so we're super excited to have her on. She's been doing great.
Michael Reid: So, Bob, we don't want to dive right into the work stuff too quick, even though I know you have some major value bombs to just rain down upon us. Tell us, do you have family there in the windy city?
Bob Rush: Absolutely. I'm married to my wife for the last 12 years. We got four boys together, ages 10, 9, 7 and 5: Tony, Bobby, Owen, and Brady. And it's crazy and fun all at the same time.
Michael Reid: Hey, you go. That's the way to go. So tell us, how did you get started in the industry and tell us a little bit about that story. How did you get started?
Bob Rush: Sure. Well back in '01, a good friend of mine I have to blame for this—his name's Dan Riley—he was working for a law firm in the docket department here in downtown Chicago, and he had experienced giving papers to process servers. Well, he said, "You know, I could open this business and do this myself. Are you in?" And at the time I was actually living in Florida for about a little less than a year taking care of my parents for a little bit, and I said, "Yeah, I'll come back and help you with it."
Bob Rush: So long story longer, I got back to Chicago and obviously there wasn't enough business right away for both of us to survive, so I worked for him part-time, I managed a restaurant, I was doing court runs for him, and then one day he said, "You know what, I'm getting out of the business." And I said, "Well, wait a minute. Don't close it down." I was in a sales job that I just did not like at all, and I said, "You know, from my experience with the last year or so, I could do this. I know I could do this."
Bob Rush: I always had that drive to own my own business, so sure enough, I quit my sales job and I started this company called Legal Assistance that grew, and I had a great first year. And then seven years later I actually was solicited by a colleague in the industry who had left the industry and came back. He was hired by a corporate firm who was starting a detective agency subsidiary to basically serve papers, and he said, "I could use a man to operate the subsidiary that basically is non-existent." So together we built it up, and I worked in corporate process serving per se for seven years before I became a corporate statistic two years ago.
Bob Rush: So basically that's where I am now. I went to work for Logical, the parent company for ServeNow, ServeManager, and now CourtFiling.net, and I was with those great folks for about a year. We parted ways and now I'm back opening another process serving business for myself, so here's where I am.
Michael Reid: That's really cool, Bob. I got to tell you, ServeNow, ever since I first started, they've kind of set the tone for using technology and innovation and moving things to the next level and being able to get yourself out there with their directory, and now they have the CourtFiling.net, it's really cool.
Michael Reid: I've actually learned a lot from them and have actually modeled a lot of the things I'm doing off of what they have already done, and so that's cool that you've actually worked for them. What did you do there?
Bob Rush: Sure. In-house, basically. I was the first person with actual process serving experience to come work for them, so I was talking to a lot of clients basically selling ServeManager as well as the Stripe Collection function that you can use through ServeManager, and basically calling clients. They're asking them if they need help, if I could suggest better ways to use ServeManager in their business, things like that, and then also soliciting process servers who don't use software at all to try and get them into the trial and being able to explain it as a business owner, as a process server on how it works and how simple it really is to use, how they can just simplify their process serving life and basically free up more time for other things in your life besides sitting there filling out affidavits.
Michael Reid: Yeah, and I love that because we use ServeManager in our office, and I used to use another program kind of following suit with all of the large companies and thinking that I needed to have this more expensive, more robust system. There's a bunch of them out there, but after switching to that system and doing it for about a year, I ended up coming back to ServeManager and I started automation domination, where funny you were talking about Stripe. Like, that's such a big part of what I'm working on.
Michael Reid: I don't want to steal your interview talking all about that, but it's really cool that you have that kind of experience and you, as a detective, as a process server, and working for that software company, being able to help other people implement that stuff. So there's a lot of crossover between you and I to kind of have a lot of the same experiences with sales and stuff too.
Bob Rush: Absolutely. Absolutely. That's one of the things I really believe in as experience not only in life but in your industry you're at. It never hurts to learn more about different things out there from marketing to software to your site. I mean, your site's unbelievable.
Michael Reid: Well, thank you. I appreciate that.
Michael Reid: Bob, let's get into you and your story. We don't like to be too negative here, actually we like to end it on a positive note, but we got to start somewhere. Take us to a time and take us to that moment, 'cause that's what people really resonate with. Take us to that moment, that worst experience you had in your career.
Bob Rush: Two things real quick. One of the worst experience I had when I first started was I had to serve a guy at the trade show here in Chicago at McCormick Place. It's a very big, huge room with those trade shows, and this gentleman was coming over from overseas and I had to serve him as the president of the company.
Bob Rush: Unfortunately I was spotted right away in front of his booth. He took off his credentials and started walking through all the other booths and then into a slow jog and into a full sprint. So I chased him down in my young career, caught him on an escalator and then thinking I had to stay with him or whatnot, I kept following him. He ran into a locked himself in a turnstile, and then he went into a cab line and hopped into a taxi cab in the middle of the line where the cab's not going anywhere. So just kind of crazy chase per se, kind of a bad experience, 'cause he's out of breath, I'm out of breath going, "Why did you run?" And he said, "I wanted them to get their money's worth."
Bob Rush: It was kind of BS for me, but I guess a real life-changing experience in this industry was when I was young as well and I had to serve a guy. I had to drive pretty far out there to get him and it was at night, and I'm like, "I'm not coming back here." I was knocking on the door, and I see a woman inside. She was younger and she wouldn't answer the door. So right there in the window, knock, knock, knock, ring doorbell. I'm like, "I'm not coming back here, I'm going to stay here. I'm going to knock on that door and ring that doorbell." Sure enough, she wouldn't come to the door.
Bob Rush: So I finally gave up, and I'm out in my car, and I'm sitting in a cul-de-sac here in the suburb and another car comes in, the garage door goes up. Hey, it's the husband, it's the guy I'm looking for. Garage door goes down, I run to the front door, I'm ringing the doorbell, he screams through the window, "I hope you're happy. The police are on their way." And I said, "Great." So the police showed up, they look at me, I look at them, I said, "Here you go." Ended up serving the guy.
Bob Rush: But the bad experience that came out of that was I got a call from the Illinois Department of Professional Regulation not too long after that, and a gentleman said, "Let's meet and talk. There's a complaint filed against you." And I said, "Really." I said, "By who?" And he said, "Well, we can't tell you." So we meet, the guy's was very cool. He checked out my maps listing and he said, "You got to take this off your listing, you can't do this, you can't do that, and you're fine. Don't worry about it." So he had me shaking in my boots for a while thinking I did something wrong.
Michael Reid: Well, it's something that I talk about a lot when it comes to our whole industry is based on the legal parameters that have been set by the county, depending on what state you live in. In my state it's based on the county, and so when someone filed a complaint against me for doing something similar, knocking, knocking, knocking, and I came back two hours later, did it again, and this is when I first started too and I was kind of a little whipper snapper. I'm like, I'm not driving an hour down the hill. I'm going to go have lunch, I'm going to come back, I'm going to go hit these other serves, I'm going to come back until I get you.
Michael Reid: They actually had the District Attorney, one of his assistants come because it was a county, and it was a business, and professions code is what it fell under. So something similar. And it's crazy that somebody who got served can complain against you as if you had some business transaction with them. No, you serve them.
Bob Rush: Exactly, exactly. It's kind of crazy.
Michael Reid: Kind of like them leaving you a bad review or something. It's like, you can't review me. Like, I served you.
Bob Rush: I know, exactly.
Michael Reid: So, that's good stuff. And Bob, what I take most from your story, just get out there and when you're out there, think about what you're doing when you go to the door.
Bob Rush: Exactly.
Michael Reid: That's awesome. So, Bob, what do you want server nation to take from your story?
Bob Rush: Well, what I think a server should take from both of those stories is to be smart, assess the situation in front of you. Obviously in one of those cases someone's not going to answer the door, blatantly. They know you're there. Whatever you do is not going to make them come to the door, unless you lit the place on fire or something and they had to run out.
Bob Rush: So just assess your situation anywhere you're at and be smart. Do you have to chase some guy? What do your rules say? Can you just serve them right there and drop the papers? You know it's them, you've identified them, things like that. So assess the situation and kind of do the smart thing.
Michael Reid: And sometimes it's good to take it just seven seconds and think, "This is my first attempt. I know there's somebody inside, but I don't necessarily know who it is or if it's even the right address, so I'm just going to come back."
Bob Rush: Right.
Michael Reid: Or maybe I'm going to talk to a neighbor. But to beat on the door, probably not good on the first attempt.
Bob Rush: No, the backend of what you are doing is a lot worse than ...
Bob Rush: ... what you are doing is a lot worse than what you might be accomplishing on the front end, so you got to think of it that way, too.
Michael Reid: That's great. Moving on to your greatest experience in the field or in your career, take us to that moment. Take us there.
Bob Rush: One of the greatest serves I've ever had was a home improvement company that was really small, and I had to serve this guy who owned it. He was getting nowhere at the house. He didn't want to be served. He wasn't even opening the blinds, nothing. My client found out that this man was a wrestler on the side and very, very small local wrestling club where they had a warehouse. They put on shows once a month or so, and he was the hero. His character was obviously the hero who wrestled last. A friend of mine, I goaded him into coming with me. I kind of dressed up as a wrestling fan. There was all of about 20 people there, and I kind of disguised myself a little bit.
Bob Rush: We go in this warehouse. There's three rows of chairs. There's an open bar. It was just kind of odd. Then, there's this wrestling ring. They put on a show. They had about seven or eight characters, and there was a full storyline and, of course, the last event was a tag team event where the bad guys were going against the good guys, and the good guys happened to be brothers, the guy I was trying to serve for this home improvement company and his brother. We let the match play out, and I ended up being there for about an hour-and-a-half or two hours watching this show and identified the guy I needed to serve.
Bob Rush: I didn't want to make a big scene because there were other wrestlers there, and I'm not kidding you, 6'5", 275, that were just standing there standing around. I waited in line because the guy said, "Hey, if you're interested in getting into wrestling, come talk to me," so we talked to him after the show. I'm the last guy. I got the papers in my jacket, and I pull him aside, and I say, "Hey, I know your name's Mike. I've got these documents for you. It's a summons and complaint. You're being sued. Your home improvement company's being sued. I'm just trying to be quiet about this." I give him the papers. "What?"
Bob Rush: He gets all crazy, and he grabs the 6'5", 270 lb guy, and says, "Come over here! This guy's trying to serve me!" He goes, "What?" He takes the papers. They throw them at me. I walked right out of the place. He throws it at me, hits me in the back. It scatters all over outside, and it was a cold February night. One of the characters is a clown. When I get to my car, I look back, and this clown with huge, floppy feet, the whole costume on, comes running out and starts picking up the papers for this guy in the parking lot as they're blowing away. I said, "I think we accomplished something there that night."
Bob Rush: It was just a great serve where we're getting nowhere with this guy, and he happens to be a wrestler, and we find him and we serve him. The satisfaction is, I guess, the greatest part of it. Just in this industry, the greatest satisfaction I've gotten is meeting people like yourself, guys like Steve Glenn, Ruth Reynolds out in Carolina, and then team at Logical, just people in the industry who are so willing to help you, so willing to give advice, so willing to help you out any way they can, and it's great!
Michael Reid: I agree, Bob. This industry is like none other. When I first started serving papers, I thought because I did a lot of sales and stuff, I remember thinking there's certain rules you have to follow. You can't just like forward jobs. When I found out you can forward jobs to other servers, I was like, "Aren't you kind of breaking the rules? You're going to make money on the job and you're going to pay this guy $25? You're going to get $50, $75, $125, whatever?"
Bob Rush: Right.
Michael Reid: It seemed like that would be illegal. The funny thing is, in this industry, it's encouraged. It's like, "Yeah, wee-haw! Send it to me. I'll do it for 25 bucks. Give me a hundred of them." As you grow, hopefully, you don't have to do it, but meeting people that are willing to help you build your business is not in short supply. There's people everywhere that are willing to help in this industry, and Server Nation is full of them.
Bob Rush: Absolutely.
Michael Reid: What are you working on right now that has you most fired up, most excited?
Bob Rush: A couple of things, actually. E-filing is now mandatory in Illinois, and I'm working on building that into my business, as well here. There's a lot of attorneys in Chicago, in Chicagoland, do things for themselves, and this is something they really don't want to do because there are many stories out there right now, especially in Cook County, of the problems they're having with e-filing. If you're an impatient attorney, you don't want to do it, you want to give it to somebody else to make it their problem, well, that's where we come in.
Bob Rush: I just think it opens up another level of business income to incorporate that into your process serving business, so working on getting that together right now, as well as building my own business up. It's great to ring doorbells sometimes, but there's other days that you don't want to be the person ringing doorbells. You'd rather do the administrative tasks and have time for other things, so working on building up the business, as well.
Bob Rush: Then, my third project here is, I'm working on another registered agent service, like Nationwide. I don't want to get into it yet, but it is something where someone can go to a single site and get a registration served nationwide for a low, low price.
Michael Reid: That's awesome! I'm going to have to talk to you after the show because that sounds like a good opportunity.
Bob Rush: All right.
Michael Reid: It's good stuff. That is some great stuff to be excited about, and Server Nation, Bob has been dropping some major value bombs on us so far today, but prepare yourself because we're headed into the rapid-fire round right after a word from our sponsors. Alyssa has something awesome for us today.
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Michael Reid: Server Nation, welcome back to the show. Bob, are you ready for the rapid-fire round?
Bob Rush: Let's do it!
Michael Reid: Awesome! Alyssa, what fun do you have in store for us today?
Alyssa: Okay, Bob, what is your absolute favorite skip trace tactic?
Bob Rush: Basically, I use what everybody else does, different databases, IDI, Core, CLEAR. I've got a free subscription to Tracers currently, you know, Facebook, the internet, things like that. One thing that I like to use, especially in a very populated area like Cook County, is court case lookup. A lot of people are repeat offenders in civil cases so, if you're having trouble finding somebody, see if they've got another case out there. Maybe they've been served in another case. Where were they served at, so things like that, just little extra research tools to try and dig up where somebody's at. It's a little extra running around. Sometimes, you have to pull a file to get the hard copy out there but, you know, sometimes, it's worth it.
Michael Reid: That's awesome.
Alyssa: Okay, so what is your favorite tool for defense when serving?
Bob Rush: Well, living in the south side of Chicago, you would think I'd probably have many things to defend myself but, when out in the field, honestly, it's conversation and words, using your words to get yourself out of a situation, walking away, things like that. You know, there's a lot of tension in Chicago right now. There's a lot of violence, and I think being armed would invite more violence or invite more kind of raised eyebrows and people not opening their doors than if I didn't have one. Basically, that's the way I feel about it. I'll talk to somebody. I'll talk their ear off to get out of a situation if I had to or just walk away.
Michael Reid: Bob, tell me this. If you don't carry any protection as far as that goes, I totally get that. A lot of people are like that but, tell me, what words do you use? What makes you different from somebody else that you can talk your way out of a hairy situation like that?
Bob Rush: A little bit of luck, obviously. Everybody needs luck but, again, assessing the situation, what am I serving? Is it something that may invite a confrontation or is it something simple as somebody owes $900 to a credit card company? Just try and talk them off the ledge.
Bob Rush: If somebody wants to be confrontational, obviously, human nature is very easy to be confrontational back, but the real trick is, if you can kind of give them a smile and kind of talk them down and say, "Hey, this is no big deal. This really isn't. You want me to leave? Not a big deal. I'm not here to arrest anybody. I'm not here to confront anybody. I'm just here to deliver a little piece of paper, a couple of pieces of paper." Dummy down the situation.
Michael Reid: That's good stuff. I always say, oftentimes, I don't carry anything, too for so many different reasons, and I get it for people who do carry and the experiences that they've had that makes them feel like they need to carry, but being able to have the confidence to be able to talk your way out of things and make that your primary weapon, if you will, for defense, is definitely a good way to start.
Bob Rush: Exactly.
Michael Reid: I appreciate your feedback on that.
Bob Rush: You're welcome.
Alyssa: Okay, now, Bob, this next question gets a lot of the guests. What would you do if you woke up tomorrow with the same skills and knowledge you have now, but you didn't know anybody, you had one hundred dollars, a Smartphone, and a car. How would you regrow your business?
Bob Rush: First question, am I still married?
Michael Reid: Do you want to be?
Alyssa: Well, then, knock that one hundred dollars down to fifty dollars, okay? Put a little bit of gas in the car, find somewhere to have something printed up, and go stand outside the courthouse, and you could go online in your off time, look at all the free stuff available to you, to process servers out there, I should say. There's a ton of webinars that are free. There are a ton of free sites out there where you can get information on, not only how to regrow your business, how to get clients, how to serve better, how to create affidavits, things like that that are free if you just go to the internet, so it's two-fold, getting ...
Bob Rush: ... that are free, if you just go to the internet. So it's two-fold. Getting more information about serving, learning how to get clients, and then actually physically handing out things, obviously, to lawyers, law firms, paralegals, things like that, is one way.
Alyssa: Now, what would you hand them? Would you spend some of the money on business cards?
Bob Rush: Well, if you can get some business cards printed up for $10 or $20 then, yeah, absolutely. Because there, you're the guy. You're introducing yourself to them and you're the guy on the card, which is great. That's always big to have face time in front of people who may be calling you.
Alyssa: All right.
Michael Reid: I love it. What I take from that Bob is, get out there, just pound the pavement. Go out there, take the money that you have. I love that you gave half the money to your wife, you're definitely a guy that knows how to stay married. Great job with that. And then, just getting out there and taking care of business. I know so many people that get analysis paralysis and they sit back and they think, what can I do? They talk to all their friends, what can I do to start this business? Do something.
Michael Reid: Just get off your butt, go knock on a door. What I love is when I get a serve from ... as you get ... here's the cool thing is as you get going, and you get some attorney clients, you're going to have people hiring you, affiliates or attorneys, doesn't matter. They're going to be hiring you to do what's called 10-11 drops in California anyway, and you're going to go and serve other attorneys. And so as soon as you walk in the door and serve an attorney, now you are already qualified because another, that means another attorney hired you to deliver that. And so, when I walk in there I have my serve, and then I have my card, fancy card right there in plastic like it's almost like a credit card size.
Michael Reid: Every time I get the, "Wow, this is a nice card". And I'm like, "yeah, they're like $5 each".
Michael Reid: And that's the way to do it. Cos the attorneys are right away impressed and their like, "yep, just give me a call, you know, I take care of it. I always give my guy".
Michael Reid: And that's the way, step by step you can do it and there is so many resources out there. And Bob I appreciate you sharing those.
Michael Reid: Bob, what is the greatest advice you've ever received?
Bob Rush: The greatest advice I've ever received were from both my parents. My mom was a bookkeeper and she gave me some great advice about business. Just to do things right. Don't cut corners, cause the corners will cut you back in the long run.
Bob Rush: My dad was kind of a quiet guy, but a World War II marine, and he literally just said lead by example.
Bob Rush: And those are just words that have stuck with me since I was a kid.
Michael Reid: Thanks for sharing that. I know especially when it comes from your parents it's close to the vest, you know. I can't tell you enough how important it is when it comes to your taxes, saving money for unexpected things like how you see all the printers behind me. Any time you have too much money for taxes, take a portion of that and buy some printers because you know you're eventually going to use them.
Bob Rush: The back up printers.
Michael Reid: Bob, what software would you recommend for managing your serves?
Bob Rush: I use ServeManager. It is intuitive, and easy to use. Pre-made templates for affidavits. You can have a customized affidavit if you wish, they will create if for you. Say your state needs this type of affidavit they can create it, or client likes this affidavit, and they're your biggest client, they will create that form for you.
Bob Rush: It's totally customizable. The people there are just out of this world. They will help you, no matter what your question is. Especially for the beginning server, this is the software that is the easiest to use by far for a server just starting out, or a mid-sized company. Obviously there's other softwares out there but this one, obviously, is the easiest to use that I've seen so far in my 17 years and I wish I had it 17 years ago when it wasn't existing.
Michael Reid: Well I tell you, I've used ServeManager as I was saying earlier and, by far, by far, the best. And you know, the main thing is, and I don't wanna make the whole thing about ServeManager, but I do want to just say that when you have, when you own your own business, the information that you take in is yours to manage. And, one of the things that frustrates me, and I'm glad you brought up ServeManager, is that a lot of these other softwares, they don't give you the rights to their API code, so that you can connect different things.
Michael Reid: ServeManager is leading the way 'cause they went out and they said, listen. They told their developers, "listen, we want the API technology to be able to talk directly to Zapier". And Zapier is connected to hundreds, if not a thousand, different apps. And so if you want to be able to just sit there and geek out that's what got me started with automation domination was when I saw that, and I started playing with it, and I was like, "wait a minute, I'm getting a text message every time I get a job". Every time I enter a job and I put a due date it automatically, I can have automatically put it on my Google calendar.
Michael Reid: This kind of stuff is powerful.
Bob Rush: This software gives you the ability to look forward when, you know, things are going to be so automated, they're ready for it. And you're working in the cloud, which, guess what, that's where we're going. There's people out there, and I, admittedly I do it, have done it, where you're saving things on a hard drive, whether it's external, internal, or whatever. Well, guess what? They're not built to last for ever and that day that you need it, and the day that it crashes, could be a very bad day.
Michael Reid: That's right. One of the, one of my favorite things about that, the fact that it's online like that, is that when I'm out in the field and I'm driving around, I'm actually going to serve somebody, so I'm getting paid, and I'm going out to serve somebody and I'll get a little ding notification. First of all, I do a lot with automation, so when I'm out there driving to go serve somebody I'll get a little ding from Stripe telling me, "hey someone just purchased". And then I'll get another little ding after they've put in their form stack and it says, "hey you got a new job", it's already been entered. I could seriously just, right from the road, from my iPad, or from my phone, dispatch that and assign it to a server and they'll automatically get an email with a link to be able to log in, print out those documents, and go serve them in real time.
Michael Reid: There's nothing better than that and so I'm glad you brought that up. The whole online stuff, like if your computer crashes, or maybe you forgot your computer, and you're out on vacation and you find out all of a sudden that something happened and you need to go look at your stuff, you could see all your serves, everything that's going on from any ... from a hotel computer.
Bob Rush: Absolutely. And everyone has that client that wants an affidavit, or needs an affidavit, because they lost it. And you are sitting in your car and about to serve somebody, or you just served somebody, and they need that affidavit asap 'cause they lost it, you can grab it and literally send it to them again if you can't find your email or things like that. You can send it to them 'cause everything is on the cloud. It's not sitting on your hard drive in your office.
Michael Reid: That's right, and that's good stuff. So if anyone's interested in learning more about this you guys can actually go to one of my projects that's called TakeBackYourTime.net. And I have my automation domination stuff. But there's actually a ServeManager link there. When you click on it you'll get 60 days for free of ServeManager. They actually give you a 14 day free trial, then they turn around and give you another 60 days if you like it. Free trial for just being a listener of the podcast here.
Bob Rush: And mention my name. I'm sure Trent and the fellows will give you a discount.
Michael Reid: Okay, Bob, well that was good stuff.
Michael Reid: What is the best way that we can connect with you, and then we'll say goodbye.
Bob Rush: Sure. WindyCityProcess.com is my web address. My phone number is 312-296-9506. That is my cell number, I'm not afraid to give it out. And my email address is LegalAssistantsChicago@gmail.com. And assistance is spelt A S S I S T A N T S.
Michael Reid: Server nation, you guys can go to ProcessServerDaily.com/Bob and you're going to get to see his show notes, if you're not the guy that likes to listen and you want to read that's the best place to go. ProcessServerDaily.com/Bob.
Michael Reid: Bob I want to personally thank you for coming onto the show. I've been impressed with your story and everything you have going on in the Windy City, in Chicagoland.
Bob Rush: Thank you Mike.
Michael Reid: Thank you.
Michael Reid: Thank you Alyssa for coming on and rocking the rapid fire round.
Alyssa: No problem. And it was nice to meet you Bob. I look forward to talking to you more and hopefully working with you.
Bob Rush: Well, thank Alyssa. I loved it and it was great talking to you as well.
Michael Reid: Do you have any parting advice?
Bob Rush: Yeah, you know, just one thing, or a couple of things that I think are very important to any process server, especially a small company, or guy just starting out. Answer your phone. Answer your phone. Answer your phone. I can't tell you how many times an attorney has told me, I love how you answer your phone. Because they expect voicemail, you know. Any time you can answer and get them an answer right away, or you're getting new business right away, that's what you want. So, answer your phone.
Bob Rush: Use the free resources that are out there. There's so much to learn. I'm never too old to learn. That's my motto.
Michael Reid: Until next time, Server Nation, you've been served up some awesomeness but the Windy City Server, Alyssa the investigative diva, and mighty Mike the podcast server.
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Michael Reid: Go to ProcessServerDaily.com/ServeManager.